a) Information about (or reference to) EC-01 certification scheme(s) - Upon request and analysis. Request can be made via email:contato@institutobci.com.br 

b) Assessment procedures, rules and procedures for granting, maintaining, extending or reducing the scope, suspending, canceling or refusing certification upon request and analysis, via email:contato@institutobci.com.br

   
c) Description of the means by which the certification body obtains financial support

FINANCIAL TRANSPARENCY AND CUSTOMER SECURITY POLICY, which can be downloaded below

d) General information about fees charged to applicants and clients - Upon request and analysis. Requests can be made via email:contato@institutobci.com.br

 
c) Description of the rights and duties of applicants and clients, including requirements, restrictions or limitations on the use of the certification body's name and certification mark and on ways of referring to the granted certification - Upon request and review. (request can be made via email:contato@institutobci.com.br

d) Information on procedures for handling complaints and appeals: Complaints must be registered by email:contato@institutobci.com.br or  through this website in the tab: Contact. Through the contact tab you can select the  reason  for your  contact: request, complaint, appeal, criticism, reports or suggestions. 

In the case of a Complaint, Appeal or  denouncement that involves  case  of impartiality or  conflict  of interests, please report in detail what happened, attach supporting documents and enable the investigation of the facts that occurred.

 

All information will be kept confidential.